The pandemic led to an increased number of employees working from home, and your business should also be flexible to make this shift if it means continuing its operation. Although things are slowly getting better, and more companies are now going back to their traditional office setup, there are still those that allow their employees to continue working from home.
Even before the pandemic, some companies let their employees work remotely. As long as they have a stable internet connection, a conducive environment for work, and the right tools, they can do their tasks efficiently. Below are tools you may consider for your business if you have employees who work remotely.
Project management
If your employees are working on various projects, a project management tool is essential to keep everything organized and ensure that everyone is on the same page. There are different project management applications available, so choose one that meets your specific needs. Some of the essential features to look for include the convenience of assigning tasks, sharing files, notifying updates, and checking the progress of each phase. These tools may also come with communication features, such as email and chat, or these can easily be integrated with other communication software.
Auto dialer
Suppose your business relies heavily on making outbound calls — whether for sales or marketing — an auto dialer is something you may want to invest in, like the one you can find at www.convoso.com/products/autodialer-software/. It’s cloud-based, which means that your employees can use it remotely. Whether they stay working at home, move to the office, or go back and forth between their home and office, they can still use the cloud-based auto dialer since they can access it on the web. This tool automatically dials the numbers on the database and ends calls that reach voicemail or no answer. It then moves to the next number to dial, and transfers connected calls to the agents. It increases productivity because it ensures that agents spend their time talking to clients who answered instead of manually dialing the numbers, only to be unsuccessful in connecting with the customers in the end.
Communication tools
Communication is essential in any business, and even more so for those that operate remotely. Since employees and management are in different locations, they need efficient communication tools. It’s to ensure timely and accurate sharing of information and instructions. These communication tools include video and audio call applications, chat, and email.
Remote access and screen sharing
Employees may need help with their software or other things related to work. It would be easier to access their desktop remotely to fix the problem if needed, and you would need a remote access application for that. On the other hand, screen sharing lets you share your screen with others. It’s helpful if you are doing a presentation or showing them specific steps that they can try on their end.
The work-from-home setup is not going away anytime soon. If you want to offer flexibility to your employees, it’s something that you may want to consider. These tools will help ensure efficient business operation even when your employees work remotely.
